This is our Privacy Policy:
Last updated October 2020
1. General information
At Vibrant Studio, we respect your privacy and are committed to keeping your personal information safe in accordance with the applicable data protection laws. This is our privacy policy which describes how your personal data is collected, used, and shared in relation to any activity on the vibrantstudio.co.uk website. Vibrant Studio may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.
Your personal data is data which by itself or with other data available to us can be used to identify you. When Vibrant Studio collect and process your personal data we are doing so on our own behalf and not on behalf of any third parties.
By using our services personal data may be collect and processed. Personal data is defined by data protection laws as information that relates to natural persons who can be identified or who are identifiable, directly from the information in question; or who can be indirectly identified from that information in combination with other information.
2. Information we collect
We collect data from you in order to provide further information about the services we offer, to provide news about our company, to share our thoughts on various industry related topics, to work out how many times our site has been visited, record which pages of our sites have been visited to improve the layout and content, understand how effective our email communications are and to provide correspondence such as project proposals, invoices, etc.
This information could include the following:
· Your Full
· Company name
· E-mail address
· Phone number
· Project name and description (Note that you should not share any specific commercially sensitive data before a Non-Disclosure Agreement has been signed to protect both parties)
· IP address and browser type and details of the website, application, or email communication you came from before entering our site
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
3. Methods of Collection and Data Usage
We do not sell your personal information to any third parties. However, we do collect data from you directly, as well as automatically through your use of our services and sometimes, from third parties. The information provided directly is typically from contact forms on our website, live chat or by contacting us by e-mail. Other information is collected automatically such as, via the use of cookies by our website hosting provider Squarespace, HubSpot or google analytics.
a. Hubspot
i. Live Chat
We use the live chat service from HubSpot to offer rapid responses to any questions you may have about our website, company or services. This data collected is used for the sending and receipt of notifications (the HubSpot icon is on the bottom right corner of the screen). By giving your consent to and using this feature, then the following data are transferred to the HubSpot servers:
– The content of all live chat messages sent and received
– Information regarding the context of use, such as, which page the chat was used on.
– E-mail address if entered during the chat (optional).
b. Google
i. Google Analytics
We use Google Analytics to collect standard internet log information and details of visitor behaviour on our website. This information is shared with Google to allow them to provide us analytical data about users such as age, gender, demographics, pages visited, device they viewed our sit on. This data helps us to determine how to best improve the website experience, our marketing, advertising and content we include. Google uses a permanent cookie to identify each unique visitor and an IP address on the day you visit the site.
For further information on how Google collects and processes your personal data, visit https://www.google.com/policies/privacy/partners
You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout
ii. Google AdWords
We use Google AdWords to track conversions from advertisements. Cookies are placed for this purpose, but do not contain personal information and are only valid for a limited time.
For further information and Google’s data privacy statement at:
https://www.google.de/policies/privacy/
4. Cookies
Our website use cookies and similar technologies to collect information.
We use certain cookies that you agree to when you use our sites and, in the case of some cookies, for legitimate interests of delivering and optimising our services (where the cookie delivers essential functionality). Cookies are small bits of data we store on the device you use to access our website so we can recognise repeat users.
You can choose to remove or disable cookies via your browser settings at any time.
5. Your Rights
If at any time you would like us to update the personal information we process about you, delete it from our records, obtain a copy of it or wish to restrict our processing of your personal information, please contact us at info@vibrantretail.com. So long as there is no legitimate grounds for us to retain your personal information, or any part of it, we will comply with any request you make. Where we use your personal information for direct marketing purposes, you can always unsubscribe using the unsubscribe link in the email communications we send.
6. Data controller
Name: Lewis Freeman
Address: 1 The Oaks Mill Farm Courtyard, Beachampton, Milton Keynes, United Kingdom, MK19 6DS
Email: info@vibrantretail.com
Phone: +44 (0) 7738 876306
Version V-10-2020